Support
Email support@vicindo.com any time. If you can’t sign in or can’t send to your workers, we start on it right away; other questions get a reply within 1 business day. Fixes can take longer depending on how serious the problem is. We don’t offer phone support or emergency dispatch.
Getting started
- Add your people. Import a spreadsheet (CSV) or add them one at a time. Tick “Email each new worker a link to their page” so each person gets their own page.
- Create your tags. Make the custom tags you dispatch by: skills, certifications, equipment, anything you need.
- Set availability. Add each person’s weekly hours and days off. Workers can update their own from their page.
- Find people for a job. Enter the job address, the tags it needs, the date, start and end time, and a drive-time limit. Vicindo shows who’s available, qualified and closest.
- Notify them. Pick a template and press Send. Each person gets their own email and answers on their page.
- Assign. Open Jobs and press Assign. The person you assign gets an assigned notice, and everyone else who said they’re available is told the job is filled.
If Vicindo is down
- Keep a recent copy of your roster (Workers → Export CSV).
- Call your usual people.
- Afterwards, add the job with Jobs → New job → “Assign directly”, so your history stays complete.